FAQ's

Answers to the frequently asked stuff.  If the answer you need isn 't here, just drop us a message on the chat function, on social, or email us :) 

Payment & Shipping

You can purchase using all major international credit and debit cards (Mastercard, Visa, American Express), as well as Google Pay, Apple Pay and PayPal.

Our payment portal is 100% secured, guaranteed and completely encrypted, and we do not receive hold or retain any of your card details on our servers.

We ship to pretty much every country in the World!  

It usually takes around 2-3 days delivery time following dispatch for NZ orders.

International times outside of NZ vary dependant on location - more specific information will be held on the product pages.

We dispatch the following working day on all orders.  

If you place an order over the weekend, it will be dispatched on Monday.

Delivery times within or main distribution hubs are around 2-3 days.

We have been advised that due to COVID, dependent on your location, international delivery can take longer, up to 10 days.  

Returns and Exchanges

Please find more comprehensive info on our returns policy here

The Forge Eyewear Co. is committed to product excellence, and stands behind the quality of the products it produces. Our gear is made from quality, durable materials, however from time-to-time manufacturing faults can and do occur.

If you think your product has a suffered a manufacturing fault, please contact us 

Items that are damaged as a result of excessive or long term usage are not considered faulty, as well as normal wear & tear - this includes lens/frame scratches etc.

Product Info

Your Forge Sunglasses & Eyewear are made from premium materials and built to withstand life's adventures, but a little extra care will help them last even longer.  See our Care page for more information here

All our eyewear generally follow the universal size & shape guides. 

Our frames are designed to fit the majority of universal face shapes perfectly.  Our designers don't generally opt for large, 'wraparound' frame and lens shapes - they don't really fall into our design language, visual aesthetic and material selection.

Size details, notes and recommendations will be on the individual product pages tabs.

Our sizing notes and information to help you find your fit can be found here

Due to the current global situation, we exclusively sell direct to our customers via our website.  This also allows us to offer the absolute highest quality products for a more competitive price than the rest of the market.

Our frames follow classic and universal sizing templates.

We also offer returns and exchanges, so if something isn't quite right, or you find it isn't for you, no worries at all!  We'll arrange a free return/exchange, no problem.

All sizing details and notes are contained on the product page tabs.

Our Insta page will give a good view of our products out and about, so will give a good idea of the size, look and fit of each frame.

Anything else?

Any other questions, please reach out to us and our team will be more than happy to help!

Social, IM, DM, Live Chat, Email or Contact us here