Loads of useful info, and our T’s and C’s
The collection and storage of personal information submitted to Forge is governed by The NZ Privacy Act 1993, The Australian Privacy Act 1988, and the UK Data Protection Act (2018).
This means your details will not be divulged to third parties and we will not send you promotional information, by email or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Forge. When you register your name or email address you agree to be governed by the Forge terms and conditions. More info is held on our dedicated page at:
Registered in England & Wales, New Zealand, Australia, and the US.
You will need to register to be able to access some services on the Forge® website (our “site”). When you register your details online, you are required to make sure that this information is accurate, current and a true representation of your personal details. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.
The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the relevant jurisdictions law and the relevant courts of the territory will have exclusive jurisdiction.
Once your order is complete, you will be requested to provide personal and payment details. As part of the online transaction, we may perform a fraud credit check via our payment provider. By submitting a payment through the site, you are granting permission for us to carry out such checks as required.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have finalised your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse, and payment is successfully taken.
Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your locale. We are unable to offer customers stock from warehouses outside of their delivery-address service area.
All site pricing will be shown in local currency where available.
Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All AU, NZ, UK and EU pricing is shown inclusive of tax. Forge® uses a standard pricing policy for the UK and Channel Islands which ensures that all of our customers are charged the same final price, regardless of where they live. We do not offer VAT refunds on orders delivered to the Channel Islands. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery.
For EU deliveries, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment.
These customers will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).
5. Duty Delivery Paid (DDP)
Pricing in the following territories is inclusive of duty and tax:
Switzerland, Japan, Norway, Canada (applicable tax shown at checkout)
Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.
6. Sale Pricing Adjustments
From time to time, Forge® will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Forge is happy to compensate the difference in price between the amount paid and the discounted price, in the form of a voucher, if the item was purchased at full price within 14 days of the commencement of the specific discount.
Please note that we are not able to offer any refund or voucher if the same item (inc. colour/size) is not in stock at the specific delivery address warehouse, as seen on Forgeeyewear.co at the time of the request, or if the item was originally purchased at a discounted sale price, or if we have already provided a price match on the order.
7. Payment & Order Acceptance
We accept the following payment types on our site:
Forge Gift vouchers and e-vouchers
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We will process your payments securely via the payments system, and all payment details will be encrypted. All stored card details will be stored securely on the payment systems secure servers.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
8. Gift Vouchers & E-vouchers
Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.
Vouchers can be redeemed to purchase Forge products only online, at forgeeyewear.co
Vouchers can be redeemed in part, with the remaining balance left on the Voucher Code.
Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.
Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.
We are unable to replace vouchers if they are lost, stolen or damaged.
9. Returns & Exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30-days of receipt of your order and the item is as new and in the original packaging.
We reserve the right to refuse refunds for returned items, which are not in saleable condition, this includes items that have been washed.
If you believe that an item has a manufacturing fault, email us at email@example.com. Faulty items will either be replaced, or refunded following evaluation by the Forge Customer Services team.
For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty.
Returns are only accepted online for items purchased directly from the forgeeyewear.co website.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit in the form of a voucher to the gift recipient. Forge is unable to refund postage on returned gift items.
Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to.
UK & Europe Customer Services: firstname.lastname@example.org
New Zealand Customer Services: email@example.com
Australia Customer Services: firstname.lastname@example.org
North America Customer Services: email@example.com
More information on the returns & exchanges process can be found here:
10. Order Cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014; You have the right to cancel your order within a certain time frame. Forge will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given by email to:
For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 7 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in the original condition. To initiate your return, please go to the returns page for instructions.
11. Exceptions to the General Returns & Exchanges Policy
Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.
All items must be returned unworn. We reserve the right to refuse any returned items which we believe to be worn.
12. Intellectual Property Rights
Usage of the Forge site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Forge.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Forge. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by English law. Both you and Forge agree to submit to the non-exclusive jurisdiction of the English courts.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact Us” section of the site.
16. Governing Law and Jurisdiction
These Terms & Conditions are governed by English, Australia, & NZ law and you and we agree to submit to the non-exclusive jurisdiction of the respective courts in respect of any matter arising hereunder.
These terms and conditions apply to Forge online competitions. By participating in the competition, participants agree to be bound by these terms and conditions. This competition is governed by the respective laws of NZ, AU, England and Wales - whichever country the promotion is being run in.
The competition is organised by Forge Eyewear Co.
17.1 Qualifying Participants
Entrants are required to share their entry by using the hashtag on Instagram, Twitter or Facebook.
Results may be used for publicity purposes.
Unless stated otherwise, the winner will be chosen by a committee at Forge.
Prizes are non-transferable and there is no cash alternative. Prizes are subject to availability and confirmation. All other expenses not expressly stated or included in the prize are the responsibility of the winner(s).
Forge reserves the right to substitute a prize or any part of it of equal or greater value, if this is necessary for reasons beyond its control.
If no winner has claimed within two weeks from the closing date, after reasonable effort has been made by Forge to notify the chosen winner, the prize may be forfeited.
Forge reserves the right to alter, amend or foreclose this prize draw without prior notice in the event that unforeseen circumstances make this unavoidable.
Forge are the arbiters of the competition and reserve the right to alter, suspend, amend or foreclose the competition at any time without prior written notice and without any liability to any qualifying participant.
Forge will not be responsible for any delays, operational problems, inaccuracies or other acts of default.
Forge accepts no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this competition or by the entrant’s acceptance of the prize, or any damage to any entrant’s or other person’s computer or mobile phone equipment as a consequence of downloading any material relating to this Competition.
Employees of Forge and their immediate family are not eligible for the prize.
Our products are rated to CE Standard.
All eyewear is worn at the wearers own risk.
Forge accepts no responsibility for any injuries sustained whilst using our products. We do not recommend our eyewear is used as Personal Protective Equipment (PPE) or during any high-risk activities or work activities.
We recommend that sunglasses are not worn at night, or in low-light conditions.
Forge Eyewear Co.
© Forge Eyewear Co. 2020
Last updated: August 2020.